Read About | Our Policy - JewelryNest
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Home :: Our Policies

Our Policies

Our Policies

Please Note:  Due to the high incidences of fraudulent activity via ecommerce, we require a valid driver's license/and or photo ID in order to determine the orders validity.  We adhere strictly to these rules before any order will begin to be processed and shipped.  Please allow up to 24 hours to receive approval.  This is for our buyer's protection as well.  Photo ID must be faxed to 516-612-2575.

 Note: These policies apply to orders shipped within the US and world wide.
 If you have any questions, please do not hesitate to contact one of our jewelry consultants in person at service@jewelrynest.com or 1-516-569-9267. If you'd like an immediate answer, you might be able to find the information you're looking for below.

 If you're interested in a piece of jewelry that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item can go out of stock before we're able to post notification to the site. If this happens, we will notify you personally so we can help you find another item.
 Infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our jewelry consultants at service@jewelrynest.com or 1-516-569-9267.

 Make sure you select the correct size at purchase. If your ring does not fit, there is a nominal fee for resizing itwithin  30 days of its original shipment. Resizing will take approximately 5-10 business days.

 JewelryNest customizes our jewelry. If you'd like to create a custom piece of jewelry, please contact us using the contact us or at 1-516-569-9267All of the rings that JewelryNest sells can have your custom inscription put on them. Please note that any items with a customer inscription can not be returned for a refund.

 Gift items shipped to a different location than the billing address can not be returned they can only be exchanged with in 30 days of purchase.

For your convenience, we offer the following payment methods:

  • Credit cards: Use your American Express, Visa, MasterCard, or Discover card.
  • Bank wire: Arrange payment through your bank. Bank wire payments are accepted on orders of $300 or more.
  • Debit Card
  • Money Order
  • Personal Check
  • Certified Check
  • Company Check  

 

 

 

 

 

 

 

 We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all JewelryNest orders, regardless of any signature waivers you may have with FedEx.

All order will be shipped to cofirem adress that the card was issued to however If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.Please call customer service @ 1-516-569-9267 to get specail instuction 

JewelryNest.com ships to most international destinations via insured international priority FedEx or UPS. See table chart click here  If we are unable to ship to your destination with full insurance, we will contact you immediately prior to shipment.

Please note: we cannot be responsible for additional costs, such as customs, duties, VAT, taxes, etc. To see an estimate of the VAT you would pay, click here. Since customs policies vary widely from country to country and are constantly changing, we cannot guarantee the accuracy of this estimate, so please contact your local customs office for an estimate before ordering. Please note that we must declare the amount that you paid for your watch on the invoice included with the shipment.

Sorry, we cannot declare the watch as a gift when shipping.

We accept the following payment:

• Visa/Mastercard, American Express, Discover

• PayPal For orders shipping to Canada, UK and USA only. (Shipping address must be a PayPal  confirmed address)
• Bank Wire transfer

We do not accept Google checkout or money orders from international customers.

 

 

 

 When you order a loose diamond, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are lengthy, detailed documents created by diamond grading experts at one of two highly-respected diamond laboratories — making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond.
 If you do not include both the diamond grading report and appraisal with your return, you will be charged a replacement fee.

 Many of our diamonds are laser inscribed. If you find a diamond you'd like to purchase but it does not have a laser inscription, we recommend that you purchase the diamond and send it to a diamond grading lab where they can inscribe the diamond for you.

 Currently, sales tax is only collected on orders shipped to addresses in New York.
 Sales and Price Reductions
 At JewelryNest, we always offer the best value by providing the lowest possible price. All our prices are final.

 To help ensure you make the right choice, we offer a very flexible return policy. If, for any reason, you are not satisfied with your order and it is still in new condition, you can return it for an exchange or refund. ** Restocking fee to be included 15%.
 Read the details of our 30-Day Return Policy. 

To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a jewelry item, please call one of our expert Diamond & Jewelry Consultants at 1-516-569-9267 and we would be happy to help you make your choice.
 If you can find a lower price on the web, let us know and we will beat it.

 At JewelryNest, we make every attempt to ensure that our on-line catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.
 Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, JewelryNest states that carat total weight in all purchases may vary +/- 0.1 carats from stated weight.
 On the JewelryNest Web site, we display the dimensions of our products based on the information received from our manufacturers. For any convex or rounded jewelry item, the width and length stated in the product description is taken by the manufacturer, prior to the rounding of the metal in the manufacturing process, which may lead to a discrepancy in any measurements taken after this process.

 JewelryNest is committed to offering high-quality diamonds, sourced from the heart of 47th street in NYC with a collection exclusively availably on the web through JewelryNest?

  Under no circumstances shall JewelryNest be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact one of our diamond and jewelry consultants at service@jewelrynest.com or 1-516-569-9267
 

 Dájerra Collections Jewelry Nest
            141 Woodmere Boulevard  Suite 1G
                   Woodmere, NY 11598
     
            Phone: 1-516-569-9267
       Outside US Phone: 1-516-569-9267
                   FAX: 1-516-612-2575
             Email:
rabbani@JewelryNest.com