Frequently Asked Questions

JewelryNest shareholders have been fine jewelry manufacturers for over 30 years. Our online store launched in 1998, making us one of the longest-running the finest jewelry retailers on the web.

We are based in Woodmere, NY. For security and insurance reasons, we do not accept walk-in visits.

All purchases are made through our website. For custom orders or special inquiries, please get in touch with us directly.

Absolutely. Every diamond we sell comes with a certification from a recognized gemological lab (such as GIA or IGI). We'll always show you the paperwork — no surprises.

Same sparkle, same hardness, same chemical makeup — lab-grown diamonds are just created in a controlled environment rather than mined from the earth. They're a beautiful, more affordable option, and we carry both so you can choose what feels right for you.

Since each piece is handcrafted and custom-made in-house, please allow 1–3 business days for processing and up to 2 weeks for delivery. Expedited options are available at checkout.

Standard shipping typically takes 2–5 business days after processing. All orders ship via FedEx with full insurance coverage.

Yes. All JewelryNest packages require an authorized signature upon delivery. If you're unavailable, the carrier will leave a notice with redelivery or pickup instructions.

Every shipment is fully insured. Responsibility lies with the carrier from the moment your order leaves our facility.

Once your order ships, you'll receive a confirmation email with your FedEx tracking number. Use it at fedex.com to follow your package in real time.

Yes, we ship internationally via FedEx. International orders must have a minimum item total of $700. Free shipping applies to US orders only. Shipping fees for international orders are calculated at checkout based on destination and order value. All charges are processed in USD. Customs inspections may add 1–2 days to transit time.

We want you to love your purchase. If you need to return or exchange an item, send a written request within 30 days of the invoice date, including your invoice number and the item(s) you wish to return. Once authorized, ship the item back in its original condition. Please note a 15% restocking fee applies to all returns.

Yes. All rings are sized at 6 by default. If your ring doesn't fit, return it within 30 days for resizing. Each size up costs $25; each size down costs $15. You are responsible for return shipping costs.

Yes. Our necklaces are 16 inches by default. Each additional inch costs $25–$35, depending on the chain's weight and style.

Absolutely. Custom ordering is a core part of what we do. Whether you want to modify an existing design — different stone size, shape, or metal — or create something entirely new, our design team will work with you from concept to completion. Reach out to get started.

Yes, and we love doing it. We've been crafting bespoke pieces for over 30 years. Reach out, and we'll walk you through the process from stone selection to final setting.

Contact us and describe what you have in mind. Our team specializes in bespoke fine jewelry and can bring virtually any design to life.

All items over $800 include a complimentary third-party appraisal from UGL (Universal Gemological Laboratory) for insurance purposes. Items under $800 can receive an appraisal for a $75 fee upon request.

JewelryNest works with UGL (Universal Gemological Laboratory) for appraisals. Other widely respected labs include GIA (Gemological Institute of America), AGS (American Gemological Society), and HRD. Note: EGL and IGI grades typically run 1–2 grades looser than GIA/AGS, so factor that in when comparing stones.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, Google Pay, and bank wire transfers. Wire transfers receive a 1.5% discount (note: both issuing and receiving banks may charge wire fees).

Sales tax of 8.625% applies to orders shipped to New York State addresses only.

Yes. All JewelryNest pieces are covered by a one-year warranty from the original invoice date. The buyer is responsible for shipping costs associated with warranty service.

We can help! Reach out and we'll guide you through measuring at home, or visit us in Woodmere, NY for a proper fitting.