+ How long have you been in
business?
Jewelrynest
shareholders have been fine jewelry manufacturers for 30
years. As an Internet business, the site went live at the
beginning of 1998
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+ Will I be liable for my order as it is
shipped?
No, we
insure every item we ship. The responsibility lies with the
carrier we use.
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+ Will someone has to be present to sign
the package?
Yes, we
require all of our packages to be signed for upon delivery.
If you are not available when the delivery person comes,
then they will leave a note for you with instructions. You
can then pick up the package or they will attempt to
redeliver. In either case, packages will not be released
without an authorized signature.
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+ When will my item be shipped?
Please
note, it takes 1-3 business days to process a transaction
and 2-5 business days for shipping. Shipping and processing
upgrades will be offered at the check out page.
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+ Do you charge sales tax?
Sales tax will
apply only on NY residents. The tax rate is 8.625%
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+ Can I come to see the diamond at your
office?
We do not
allow customers to visit our offices. We are not set up as a
retail store and for security and insurance reasons, and
because of the high value of diamonds on our premises, we
cannot permit non-employees into our office
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+ Do I get an appraisal with my
order?
All items
that are
over $800.00 accompanied with a free appraisal from a
third party.Any item
over $800 will receive a free appraisal that comes
from U.G.L. (NAME) for insurance purposes, any item
less than $800 will be charges a $75 fee for the
appraisal upon request
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+ Where is the best diamond report come
from?
The GIA
(Gemological Institute of America) has a gemological
testing laboratory that produces excellent and strict
diamond grading reports. Although the GIA has the most
popular grading reports in the United States,
JewelryNest Get the appraisal from (U.G.L) universal
gemelogical laboratory they are exellent and
strict.The American
Gemological Society (AGS) also has their own lab
(AGSL) and they are as good - and some consider them
even better - than the GIA in their grading
precision. The AGSL produces similar grading reports
to the GIA, and they also provide information
concerning angles and cut. The GIA does not
presently include cut grading on their diamond
grading reports.In
addition, the Belgium HRD, although far less
popular in the United States, is also prudent in
their grading. The European Gemological
Laboratory (EGL) and International Gemological
Institute (IGI) are two other recognized grading
authorities.It should
be noted, however, that when comparing EGL or
IGI grading information to that produced by the
GIA, AGS or HRD, both color and clarity
designations on EGL and IGI reports should be
downgraded by at least one grade in order to
make a fair comparison with a comparative GIA,
AGS or HRD diamond, e.g. if an IGI or EGL report
shows color as G and clarity as VS1, it should
be compared with an H-color, VS2-clarity diamond
in an accompanying GIA, AGS or HRD
report
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+ I like a piece of your jewelry, but
would you customize it for me?
Whether you
need to customize one of our existing items, for example
bigger stones, different shaped stones, etc. or you want to
design a whole new piece. We are happy to work with you.
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+ If I order my ring and it does not fit
me, can I get it resized?
If the ring you
ordered does not fit your finger size, you can return it
once within Thirty (30) days from the date shipped to be
sized or exchanged for the proper size. Just specify
your correct finger size.You will be charged for
sizing and shipping the ring back to you.
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+ What if I need a resized it or
necklace lengthened?
All of our
rings are a size 6. We can, however, resize any ring you
order. Each additional size will cost an additional$25.00,
each lesser size $15.00 Our necklaces are 16 inches long.
Each additional inch will cost $25.00 - $35.00 depending on
the weight and size of the chain.
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+ What if I can’t find the jewelry I want
on your site?
Custom
ordering is a large part of our business. If you are unable
to find exactly what you are looking for, let us know and
our design team will work with you to produce your dream
piece.
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+ How can I track my order while it is
being shipped?
Click on
the Order Status link, either at the top right hand corner
of the web page or the blue hyperlink in this text. Put in
the tracking number that we emailed you, into the field
given. If you do not have your tracking number, click on the
“email me my tracking number” link, and we will email it to
you.
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+ What if I want to exchange or return my
order?
We do our best to please you
and hope that our merchandise exceeds your expectations.
In the event you need to exchange or return simply
follow these instructions –send a written request to our
address within 30 days of the invoice date, listing the
invoice number and the item you wish to return. Upon
receiving authorization from us, send your item back to
us postpaid and in original condition – state if you
would like a refund or credit memo toward another
purchase. No credit will be issued on unauthorized
returns. Please note we charge a 15% restocking fee on
all returns.
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+ Do you offer a warranty program?
Yes, we
offer a warranty for one year from the date of the original
invoice. Buyer pays all shipping costs.
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+ How long do items take to be
shipped?
Each item is
all handcrafted and custom ordered. We manufacture all of
our piece in-house, please allow up to two weeks for
delivery.
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+ What payment methods JewelryNest
accept?
We
currently accept various forms of payment including Master,
Visa, Discover, American Express, personal checks (please
allow 10 days minimum to clear our bank), money order,
echeck, and debit cards)
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+ What international payment methods
JewelryNest accept?
We
are proud to serve our International customers. Orders
to countries outside of North America must have an item
total of $700 or higher. Please note that free shipping does
not apply to orders shipped to countries outside North
America. Orders are shipped via FedEx. Shipping and handling
fees are calculated based on the item total and shipping
destination & Handling cost. Shipping transit time for
all orders should take approximately two days. Customs may
choose to inspect your package, which may cause a delay of
an additional day.For your convenience, we offer several
methods of payment. Your bank or credit card company will
process all charges in US funds, as required by jewelryNest
.Use your American Express, Visa, MasterCard, or Discover
card issued through any US bank or use
https://www.internationalcheckout.com/. Arrange a bank wire
payment through your bank and receive a 1.5% discount.
(Please note that both the issuing and receiving banks will
charge fees that must be included in the wire amount.).All
prices in non-US currencies are based on today's exchange
rate.
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