 Security Guarantee
JewelryNest strives to make our customers completely at ease with their shopping experience. If you are not completely satisfied with your purchase, you may return or exchange your item within 30 days of the invoice date. For returns or exchanges, please follow these procedures. Email us at Request@Jewelrynest.com to let us know you will be shipping your merchandise. We will then email you back an authorization code. Include your name, order number, and item number in the email. Please use a major shipping company such as USPS, FedEx, or UPS, and ensure your account is current.
JewelryNest will cover all costs to ship items back to you within the US only. International return shipments will incur a $110.00 flat fee.
Please include a copy of your original invoice with your package. Important: Do not refer to the contents of the box you are sending. If you are returning within 30 days for a return or exchange, fill out the form and check off your preference. The buyer must include this form and the customer authorization form in the package. For processing, JewelryNest will not process your request without this form. You may also fax it to us at 516-612-2575.
Watch Warranty:
When you purchase a luxury watch from JewelryNest, we guarantee it is brand new and free from defects. If you return within 90 days, follow the directions above and note the repair on the customer authorization form. The buyer must include this form in the package. JewelryNest will not process your request.
The buyer must include this form in the package. JewelryNest will not process your request. The original manufacturer of your luxury watch purchase from JewelryNest guarantees that your new watch is free of any manufacturing defects. The enclosed warranty with your item details the repairs covered. If you should decide that your watch purchase does not meet your needs for any reason, return it to us within 30 days of purchase unworn in the original packaging, all warranty materials, and sales receipt, along with the completed. Our sales team will help you choose another watch or refund your money.
Guarantees:
To further put our customers at ease, JewelryNest provides a 90-day warranty for repair service on all of our products - certain restrictions and conditions apply (see below):
Every product you receive from JewelryNest must be free of defects, or you may return it for credit or replacement. Our Warranty covers repairs at JewelryNest only. Improper repair at another facility will void this Warranty. JewelryNest's Warranty does not cover general wear and tear such as:
- Scratches
- Dents
- Nicks or missing stones
- Fading or chipping of the item or material
- Damage due to personal misuse or negligence.
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