Customer Service
JewelryNest's Delivery and Returns:
JewelryNest hopes you had an excellent experience shopping with us. Here are our explicit delivery and return policies to help make sure we meet your expectations. Contact Us.
Shipping and Delivery:
We don't guarantee delivery times, but we do our best to provide accurate estimates and accommodate your needs.
Standard shipping only is free on orders over $400. We apply a shipping fee for any order placed and shipped with priority, overnight, or international shipping. Deliveries only occur on weekdays unless other arrangements we made. Shipping and delivery charges are subject t to change and are determined at the time of your order.
The estimated delivery time assumes orders will be received before noon (EST). We will not process orders placed with JewelryNest late on Friday or Saturday until Monday. Packages delivered to Hawaii, Alaska, Guam, and Puerto should add a $10.00 charge for standard shipping & delivery. Orders that use standard shipping arrive in approximately 7 to 10 business days when ordered by noon M-F(EST), unless alternate arrangements have been made.
| Merchandise total * | STANDARD 5— 7-day shipping ** |
PRIORITY 2— 3-day shipping ** |
OVERNIGHT Next business day ** |
|---|---|---|---|
| Up to $200 | $16 | $26 | $33 |
| $200.01—500.00 | $21 | $31 | $38 |
| $500.01—1000.00 | $29 | $39 | $46 |
| Over $1000.00 | $34 | $44 | $51 |
*before tax and additional charges
**after processing if ordered by noon PST
Returns and Replacements
We want you to be pleased with your JewelryNest order. If you are unsatisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless faulty.
Returned items should include the merchant packaging and tags and be in the same condition as received. A pickup or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise. Read More
Returning Gifts
Gift items shipped to a different location than the billing address cannot be returned for a refund; they can only exchange within 30 days of purchase. A JewelryNest Gift Card will be issued to the gift recipient for the returned merchandise amount. The gift recipient will have three months or 120 days to use the gift card for another item. Learn More
Returning Merchandise by Mail
First, you must call 1-516-569-926 to receive your Return Authorization Code. Please fill out the customer authorization form from the online return request form. Can you process return requests on our website? JewelryNest will not process your request without an authorization code. Any items received after 30 days will be returned to the sender. Buyer must include all original paper, including documents. Please do not write "jewelrynest.com" or any other words that would identify the package containing jewelry. Please send the package to:
*JN, 141 Woodmere Blvd. Woodmere NY 11598 suite 1G.*
Once we receive your returned item (within 30 days of the delivered date and received backdate), verify your return item's condition.
We will issue a credit for your total purchase price to the same account/credit/charge card you used to make the original purchase, excluding shipping and handling.
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